Shipping
Find out how delivery options are calculated, how to follow your order and what to do if a shipment needs attention.
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Delivery options and charges
Available delivery methods and charges are shown at checkout after you enter your destination. Options depend on the address, parcel size, weight and products in your order. Some items or destinations may require a particular shipping method.
Review the delivery charge and applicable taxes in the order summary before paying. A product price or a Bundle discount does not include shipping unless an offer expressly says so. Contact us if no delivery option is available for your address.
Order processing and availability
Orders are prepared after the necessary order and payment checks. Processing can depend on stock availability and whether we need any further information from you. Placing an item in your cart does not reserve it.
If an item is unavailable or a material delay affects preparation, we will contact you about the available options. A partial shipment, alternative item or change that adds a charge will be explained and agreed where required.
Delivery estimates and tracking
Any delivery estimate shown for your order is a guide unless a guaranteed date is expressly agreed. Dispatch time and carrier transit time are separate, and weekends, public holidays or customs checks may affect progress.
Use the shipment information provided for your order to follow its progress where tracking is available. A newly created tracking reference may not show movement until the carrier records the parcel. If the status is unclear or your order is overdue, contact our team with the order and tracking references.
Delivery details and changes
Check the recipient name, business name, address, postcode and contact details before ordering. Include any information needed to access the delivery location.
If you notice an error, contact us as soon as possible. We will check whether the address or order can still be changed. Once a parcel has been dispatched, changes may depend on the carrier. Any proposed redelivery or rerouting charge will be explained before you agree to it.
Missing, incorrect or damaged deliveries
Check the parcel and its contents when it arrives. If anything is missing, incorrect or damaged, please contact us promptly and include:
- Your order number and the affected product reference or SKU.
- The quantity received and a short explanation of the problem.
- Photographs of the product, outer packaging and shipping label, where useful.
- The tracking reference and any carrier delivery notification.
Keep the packaging while the issue is being reviewed and stop using any item that appears unsafe. We will help investigate and explain the next steps. Prompt reporting helps the investigation; it does not create a separate deadline that removes mandatory rights.
Cross-border deliveries and restricted items
Customs clearance, import duties and local taxes depend on the destination and the delivery terms agreed for your order. Check any information provided before purchase and contact us if you are unsure which charges are included.
Batteries and certain other products are subject to transport restrictions. Available routes, packaging and carrier requirements may differ for these items. Contact us before arranging shipment of a damaged battery. Our shipping guidance does not limit delivery, cancellation or refund rights provided by applicable law.
Need help with a delivery?
Send us your order reference and a short description of the issue so we can help with the next step.